Mary Quandt is a Design & Innovation Leader with extensive experience working with Fortune 500 companies and consultancies to identify and develop breakthrough growth platforms with business impact. She is a purpose-driven strategist committed to connecting design, technology, and humanity, making a world that works for all living things.
She is a systems thinker with a bias for action – solving diverse problems with a deep set of design thinking and organizational development capabilities – cutting through the complexity to reveal simple, impactful solutions. Mary has deep experience leading and building passionate advocates for human-centered design and creating experiences that people love. Her superpowers include team building, collaboration, reframing, and a servant leadership mindset.
Currently, the Director of Service Strategy at Johnson and Johnson Design, Mary works across J&J’s broad healthcare portfolio to create seamless customer experiences across channels and touchpoints. She has a BA in Business from The University of St. Thomas, an MDes in Communication Planning and Design from Carnegie Mellon, and she is currently completing an MS in Organization Development at American University.
“When we at Johnson and Johnson are thinking about designing services and service design, it’s really looking holistically at what are all of the things that can create a mutual value exchange.Mary Quant : Director, Experience Strategy / Johnson & Johnson
